Carsales and Spareparts sales

Foreword

The Auto-Cove 2.0 consortium is developing innovative study modules and training courses focused on alternative fuel vehicle service and sales across three European Qualifications Framework (EQF) levels. All courses developed within the project are funded by the European Union and are completely free for users. Upon completion, they will be published and stored in the Electude e-learning platform.

Course description

Understanding about Driving Assistant Systems (ADAS) and presentation of the equipment and accessories to the customer.

Advanced Driver Assistance Systems (ADAS) are technologies that aim to increase road safety and improve driving comfort. Many of these systems are already mandatory under EU legislation, and proper presentation to the customer is important to ensure safe use.

The training materials discuss ADAS through a clear four-step structure: the principle of operation, benefits and purpose, legislation and regulation, and the skills required in a sales or customer service situation. This equips students to understand the importance of technology and to communicate its benefits clearly to their customers.

Study modules in Electude e-learning platform

The modules on vehicle sales and spare parts sales provide a comprehensive and up-to-date overview of the key topics of today’s automotive industry. The modules focus on alternative propulsion systems, driver assistance systems (ADAS), and legislation governing the automotive industry, including vehicle taxation at national and EU level.

Understanding the customer’s decision-making process

One of the modules delves into the customer’s decision-making process, particularly from the point of view of vehicle choice. Students will learn to identify the steps in the customer’s buying process and the factors that influence the choice of vehicle. This will help develop customer encounters, strengthen sales interaction skills and enable them to provide a better service experience.

Alternative propulsion and electric vehicles in sales and spareparts

This module on alternative propulsion will provide students with a basic understanding of electric and hydrogen vehicles and the solutions for their use. Topics covered include charging infrastructure, charging methods, costs and specific features of electric vehicles such as tyres and tyre noise.

Spare parts sales modules will focus on service intervals and specific maintenance needs for electric vehicles. It also looks at the construction, maintenance and repair of battery packs for electric vehicles – skills that will be increasingly important for the spare parts salesperson of the future.

Digital tools as part of the sales process

The training also includes familiarization with the use of digital tools, such as setting up the CarApp, creating an account and remote vehicle management via the app. This will equip the student to operate in a modern digital sales environment.

Methods of teaching and learning description

Vehicle and spare parts sales modules – future skills for the automotive industry

The vehicle and spare parts sales modules form a topical and versatile package that combines vehicle technology, customer-oriented sales skills and automotive legislation. In particular, vehicle regulation, road safety and customer service are the main themes of the training – aspects which are the common thread running through all the modules.

The modules provide in-depth knowledge on topics such as alternative powertrains, Advanced Driver Assistance Systems (ADAS), maintenance and equipment of electric vehicles, and supporting customers in their decision making when choosing a vehicle. Understanding these topics is important for both vehicle dealers and spare parts dealers who are faced with changing customer needs and technologies in the industry.

Our approach to the design of learning and teaching involves a structured approach that is reflected in different levels of difficulty. Each course is divided into several sub-courses that aim to provide a holistic learning experience:

• Theory: This teaches the fundamental concepts and principles that are critical to understanding the subject.
• Quizzes: Interactive exercises and tests designed to test and deepen understanding of the theory.
• Labs: Practical exercises and experiments that allow learners to apply theoretical knowledge in real or simulated scenarios.
• Workshop: Interactive sessions where learners can actively participate in discussions, problem-solve and develop creative ideas.
• Test: Formal assessments to evaluate learners’ knowledge progress and competences.
• Teacher Resources: Additional materials and support for teachers to effectively organise lessons and support individual learner needs.

This structured approach aims to make learning and teaching interactive, diverse and effective by catering for different learning styles and needs and promoting comprehensive understanding and practical skills.

Innovative Study Modules and Training courses

The Auto-Cove 2.0 consortium is developing innovative study modules and training courses focused on alternative fuel vehicle service and sales across three European Qualifications Framework (EQF) levels:​

• EQF Level 4: Study modules tailored for technical and business students.​

• EQF Level 5: Training courses designed for vehicle engineering students at the tertiary level.​

• EQF Levels 4, 5, and 6: Training courses aimed at vehicle field teachers in vocational colleges and universities of applied sciences. These courses will also serve to upskill current workshop leaders, car mechanics, and professionals in vehicle sales and spare parts across all seven partner countries.

These educational initiatives aim to address the urgent need for expertise in servicing electrified and hydrogen vehicles, ensuring that both new graduates and existing professionals are equipped to navigate the evolving landscape of the automotive industry.

All courses developed within the project are funded by the European Union and are completely free for users. Upon completion, they will be published and stored in the Electude e-learning platform.

Within the AutoCoVE 2.0 framework, Electude plays a pivotal role by providing its state-of-the-art e-learning platform to all partner VET institutions. The platform offers access to nearly 2,000 technical modules, facilitating the development of innovative study materials and training courses focused on modern vehicle technologies, including electric and hydrogen-powered systems.